Following changes to the wider business, this geographically dispersed sales support team at Microsoft needed to enhance collaboration, trust and engagement within the group. Each team member took the CliftonStrengths assessment, and received an introductory coaching session. As part of a wider offsite, a bespoke workshop was designed and delivered to the team to help them understand and utilise the unique strengths profile and to partner within and outside of the team to ensure that they were set up for success within a challenging environment. Action plans were created to embed the learning and track results.
A two pronged approach consisting of the creation and delivery of a session for the Communications Leadership. A strengths approach was used to enhance management and team effectiveness and connect to the vision and strategy for the coming year. The session was used to embed the strengths philosophy with the managers and prepare them to be actively engaged in the team all hands offsite. The managers left the session more mindful of their own talents and their responsibility in developing themselves as well as their teams for increased performance and engagement. In the second phase, we created and delivered a session for 70 employees during an offsite to introduce strengths to the communications teams. The previously trained managers were engaged as table leaders to guide their teams through exercises, ensuring buy in from both managers and employees in recognizing individual strengths and utilizing them in connecting to a common team purpose.
Are your customers raving about you on social media? At SCC, we were employed to coach Account Managers on presentation/story telling skills to increase the effectiveness of presentations to customers and company leadership. An approach to creating effective, engaging and professional presentations was introduced, with an emphasis on remaining authentic to who they are. We provided strategies for dealing with nerves and opportunities for application of new skills. Feedback was provided over 3+ sessions to strengthen delivery and increase confidence to share their great stories and turn potential customers into loyal ones.